Army Community Service (ACS)
Hours of Operation
|Monday||8 a.m. - 5 p.m.|
|Tuesday||8 a.m. - 5 p.m.|
|Wednesday||8 a.m. - 5 p.m.|
|Thursday||8 a.m. - 1 p.m.|
|Friday||8 a.m. - 5 p.m.|
ACS One Stop Shop
|Monday||9 a.m. - 1 p.m. 2 p.m. - 5 p.m. (Relocation Readiness Program)|
|Tuesday||9 a.m. - 1 p.m. (Financial Readiness) 2 p.m. - 5 p.m. (Family Advocacy Program)|
|Wednesday||9 a.m. - 1 p.m. 2 p.m. - 5 p.m. (Army Volunteer Corps Coordinator)|
|Thursday||2 p.m. - 5 p.m. (Information & Referral)|
|Friday||9 a.m. - 1 p.m. (Mobilization & Deployment) 2 p.m. - 5 p.m. (Exceptional Family Member Program)|
|Monday||9 a.m. - 4 p.m.|
|Tuesday||9 a.m. - 4 p.m.|
|Wednesday||9 a.m. - 4 p.m.|
|Thursday||8 a.m. - 1 p.m.|
|Friday||9 a.m. - 4 p.m.|
- ACS Mission
The mission of ACS is to facilitate the commander's ability to provide comprehensive, standardized, coordinated and responsive services that support Soldiers, Department of the Army civilians, and Families regardless of geographical location and to maximize technology and resources, eliminate duplication in service delivery and measure service effectiveness.
- New to the Community? / Relocation Readiness
Information & Referral Program
A comprehensive resource file provides information on both military and civilian agencies to Soldiers, family members and DA civilians. Trained personnel will assist clients to find the appropriate and available resources.
Where available, this program offers a special Host Nation Services which includes un-certified translations of host nation language correspondence and bills.
Relocation Readiness Program
Welcome to Relocation Readiness! Moving is a part of life for Soldiers, Government Civilians and their Families. The Army Community Service Relocation Readiness Program provides assistance to the Total Army Family. We are dedicated to ensuring our clients are capable of surviving and thriving through the PCS and ETS processes. We have developed this program to assist you in finding information and resources to make you more resilient and agile as you navigate your next move.
Your first stop once you are notified of a pending PCS or ETS move should be your local ACS (Family Center) where you can meet with a Relocation Readiness Program Manager who will serve as a subject matter expert in assisting you through the process.
When relocating to a new installation, you can borrow basic household goods from your ACS Lending Closet. Keep in mind that item availability varies from garrison to garrison. Some of the items you may find at your location are:
- Pots and pans
- High chairs and car safety seats
- Pre-paid cell phones (Only at some locations / please call first)
- Kitchen appliances
*Items vary based on installation availability
Adjusting to My New Country*
Host Nation Orientation, where applicable, offers all in-processing personnel and their Families orientation on the local culture, language, transportation and tourism offerings.
ESL materials are available at Army Libraries around Europe. A catalog of all books, audiotapes, and videos can be found here. For additional ESL assistance please contact your ACS.
This Sponsorship Program is designed to help service members, civilian employees and family members plan their move from a duty station somewhere else in the world to their new duty station in Europe. Below are several links that can assist you during each step of your move.
Pre-Arrival: Planning your move after reciept of your assignment/orders
Post-Arrival: Must-know & nice-to-know information after you get to your new duty station
- Driving In Europe
- Practice USAREUR Driving Test & Study Guide
- SATO Leisure Travel Office
- Europe and Garrison MWR Websites
- Newcomers to the USAREUR Community
For more information on the above services and programs please feel free to give us a call!
- Mobilization, Deployment, and Support Stability Operations
The Mobilization, Deployment, and Support Stability Operations (MDSSO) helps support community readiness during deployments and emergencies. We help make sure installation programs align with unit deployment cycles, provide pre- and post-deployment support, and help unit Commanders with their Family Readiness plans and deployment support services for Service Members and their Families. We’re responsible for operating an Emergency Family Assistance Center in the case of an all-hazards event, and supporting Service Members and Families during Non-Combatant Evacuation Operations (NEO) and Repatriation. We also act as a case manager for all requests for assistance through the Army Disaster Personnel Accountability and Assessment System (ADPAAS).
Some of our resources include:
- Pre- and Post-Deployment Support: Help prepare Soldiers and Families for Deployments and Reintegration by providing trainings and resources throughout the Deployment Cycle in a variety of settings.
- Family Readiness Groups: Designed to make sure Families have information you need and develop a military support group while your Soldier is deployed. Virtual Family Readiness Groups also provide secure environments in which the commander can communicate directly with Soldiers and Families 24 hours a day no matter where you are.
- Emergency Family Assistance: Your link to continuous support and assistance as well as authoritative and accurate information in a sensitive, timely, and effective manner.
- Army Disaster Personnel Accountability and Assessment System (ADPAAS): Ensures all Army personnel and their dependents are accounted for during emergency situations.
- NEO/Repatriation: We help the State Department help those who have been displaced after national emergencies and disasters.
For more information on Mobilization, Deployment, and Support Stability Operations support in your community, contact your local Army Community Service office and ask for the Mobilization and Deployment program manager or specialist.
Other helpful links:
- Operation READY: “READY” stands for “Resources for Educating About Deployment and You.” It’s a training and information resource developed from lessons learned in the Persian Gulf War and used in Operation Iraqi Freedom (OIF)/Operation Enduring Freedom (OEF). The training covers learning about the types of military separation, planning and preparing personal documents, and completing family financial arrangements.
- Comprehensive Soldier and Family Fitness (CSF2): Provides hands-on training and self-development tools so that members of the Army Family are better able to cope with adversity, perform better in stressful situations, and thrive in life.
- Taking Care of Business: This video shares information that helps deploying Soldiers make necessary arrangements to ensure that loved ones will be taken care of if the worst happens. It explains which forms and documents to complete before deploying to ensure final wishes are observed.
- PDHealth.mil: A post-deployment resource to help ensure the highest-quality healthcare for those who make sacrifices in the world’s most hazardous workplaces.
For more information and assistance, please contact the program manager at your garrison location.
- Want to Learn about Army Life and How to Contribute More to the Community?
Look no further! AFTB and AFAP are here for you!
Army Family Team Building (AFTB)
AFTB is a series of training modules taught through your local Army Community Service or Family Program’s office that cover topics such as basic information about the Army, personal growth skills and leadership skills. AFTB improves personal and Family preparedness which enhances overall Army readiness and helps America’s Army adapt to a changing world.
AFTB helps you to not just cope with, but enjoy the military lifestyle. Many of the courses can be applied toward resume’ and career building, self-development and leadership skills. AFTB provides the knowledge and self-confidence to take responsibility for yourself and your Family. The training is available to Soldiers, Family members of all Soldiers, Department of Defense civilians and volunteers.
Contact your AFTB Program Manager more information!
Army Family Action Plan (AFAP)
In addition to learning through the AFTB program, the Army Family Action Plan is your platform to voice your quality-of-life issues, ideas, or suggestions and contribute to help better your community. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.
You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.
AFAP makes a meaningful difference. Since AFAP was created in 1983, 698 issues have been submitted, resulting in 128 legislative changes, 186 Department of Defense or Army policy changes, and 210 improved programs or services.
Here’s a sample of AFAP results:
- Dedicated Special Needs Space in Child, Youth, and School Services (CYSS)
- Distribution of Montgomery GI Bill benefits to dependents
- Annual Leave carryover increase from 60 to 75 days
- Extended educational benefits for Spouses
- Dental and visual insurance coverage for Federal Employees
- Medical Coverage for Activated Reserve Component Families
- Military pay table (targeted pay raises)
- Military Thrift Savings Plan
- TRICARE for Life for eligible Retirees
- Funding for Better Opportunities for Single Soldiers (B.O.S.S.)
- Active Duty Enlisted Soldier Compassionate Reassignment Stabilization
- SGLI increases
- Minimum standards for Army Child Care
- In-state tuition for Military Dependents
To submit an issue or suggestion, go to your local Army Community Service office or Army OneSource.
Army Family Action Plan (AFAP) is a year-round process that begins at the installation or unit level. It is the preeminent means for commanders at all levels to learn of and seek solutions to the concerns of their communities. The Army is the only Service with a program like AFAP.
How AFAP Works
The AFAP process begins at the installation or community level. Each Installation conducts an annual AFAP forum. Members of the global Army family identify, develop and set priorities for issues. The delegates to the AFAP conference consist of Program Managers, Volunteers, DA civilians, Retirees, Active and Reserve Component soldiers and Family Members. Many of the identified issues are specific to the installation and can be resolved at that level.
Issues are assigned to the office that has responsibility for resolving the issue. The installation Executive Management Group reviews the issues and monitors them until they are resolved. Issues beyond the scope of an installation commander that require a higher level of authority go forward to the MACOM or to HQDA.
How to submit an issue:
- Visit www.MyArmyOneSource.com
- Highlight: "Family Programs & Services"
- In the drop-down menu, click: "AFAP Issue Management System"
- Click: "Submit Issue"
- Click: "Active Army"
- Submit your issue in "USAG Kaiserslautern" regardless of your military community.
Become an AFAP Delegate
Be a part of the solution and work together to address concerns that affect quality of life in your garrison and the Army as a whole. Volunteer to become a delegate and be a part of making our community a better place for tomorrow.
- Earn volunteer hours
- Open to all Service Members, Civilians, Retirees, and Family Members
- Previous AFAP attendance/experience is helpful
Small actions can speak loudly! Come be a part of the solution!
- In Need of Financial Assistance or Advice?
Financial Readiness Program (FRP)
The Financial Readiness Program is your resource for information on money matters. We can help you better understand financial topics like:
- Military pay
- Checkbook/debit card management
- Financial responsibility
- Credit reporting
- Debt elimination strategies
ACS also has Financial Counselors available for advice, guidance, and support. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues and basic budgeting. Our Financial Counselors will be there when you need them, for as long as you need them. They are committed to assisting you in creating your financial security and ensuring you receives the necessary information to make sound financial decisions.
We can also help you learn about other financial services, including:
For more information about how the Financial Readiness Program can help you, contact your nearest Army Community Service Center.
Other helpful financial readiness links include:
- Thrift Savings Plan: A Federal Government-sponsored long-term retirement savings and investment plan, available for both Federal civilian employees and members of the uniformed services.
- U.S. Savings Bonds: A shorter-term savings option with competitive interest rates and backed by the full faith and credit of the United States.
- Military Saves: A component of the nonprofit America Saves and a partner in the Department of Defense’s Financial Readiness Campaign, Military Saves seeks to motivate, support, and encourage military Families to save money, reduce debt, and build wealth.
- Money Matters: A mobile-optimized resource with calculators for savings, debt reduction and other reference material in one location.
- Financial Literacy Game: A great way to learn about finances, integrating creativity, education and fun in a virtual world.
- Housing Resources for Military Members: The National Military Family Association has compiled a great list of resources to help Military Families who are struggling with the pitfalls of the housing crisis.
- Army OneSource: Network of the services and delivery of support to Soldiers and their Families.
- Military OneSource: A Department of Defense-funded program that provides comprehensive information on every aspect of military life at no cost to active duty, National Guard, reserve members, and their Families.
- Office of Servicemember Affairs: A component of the Consumer Financial Protection Bureau helps to educate and empower military members, veterans, and their Families in the consumer financial marketplace.
- Saveandinvest.org: A project of the FINRA Investor Education Foundation, a free, unbiased resource dedicated to your financial health. Helps you make informed decisions through easy-to-use tools and resources, and arms you with the information you need to protect yourself from investment fraud.
- Better Business Bureau Military Line: Provides specialized education and support services, which meets the needs of active and retired military personnel and their Families.
Family Subsistence Supplemental Allowance (FSSA) Pre-screening
Pre-screening and counseling for Soldiers who qualify for the FSSA entitlement. FSSA is an entitlement authorized by Congress in 2001 and created to supplement the Soldier's Basic Allowance for Subsistence (BAS). This entitlement will not exceed $1100 per month. The application for FSSA is web-based and can be found at: https://www.dmdc.osd.mil/fssa/.
Army Emergency Relief (AER)
Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.
To apply for AER assistance, the Soldier should be seen by the Unit Commander/1SG for interview/counseling to determine if the situation can be resolved through the chain-of-command or some other source. After determining that the Soldier has a valid emergency, the unit commander would then authorize the individual to seek AER assistance. Soldiers should create an online account with AER to apply for assistance.
Services & Assistance
Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.
To apply for AER assistance, the Soldier should be seen by the Unit Commander/1SG for interview/counseling to determine if the situation can be resolved through the chain-of-command or some other source. After determining that the Soldier has a valid emergency, the unit commander would then authorize the individual to seek AER assistance.
AER is a private nonprofit organization that provides emergency financial assistance to Soldiers and their Families. AER helps with emergency financial needs:
- Rent Utilities
- Emergency transportation & vehicle repair
- Funeral expenses
- Medical/dental expenses
- Personal needs when pay is delayed or stolen
- Other emergency financial needs.
AER partners with other military aid societies to enable local assistance for service members from the Air Force, Navy, Marine Corps, and Coast Guard. AER also provides scholarships toward education. AER gives spouses and dependent children of Army Soldiers great opportunities for their first undergraduate degree (some scholarships can reach $4,000 annually)! Application information can be found online at www.aerhq.org. Contact the Army Emergency Relief Program Manager.
AER’s Education Program is a secondary mission to help Army Families with the costs of education. The three separate scholarship programs are:
Stateside Spouse Education Assistance Program
- Applicant must be the Spouse or widow(er) of an active duty or retired Soldier and reside in the United States.
- Stateside applicants must be full time students.
- First undergraduate degrees only.
- Active duty military personnel are not eligible.
Overseas Spouse Education Assistance Program Major General James Ursano Scholarship Fund for Dependent Children.
Overseas Spouse Education Assistance Program
- Applicants must be a Spouse of an active duty Soldier assigned in Europe, Korea, Japan, or Okinawa.
- Applicants must physically reside with the Soldier at the assigned location.
- First undergraduate degrees only.
- Off post students are not eligible.
- Spouses may be part time or full time students.
Major General James Ursano Scholarship Fund for Dependent Children
- Dependent children, stepchildren, or legally adopted children of Army Soldiers on active duty, retired or deceased while in active duty or retired status.
The children of Grey Area Reservists/National Guard are eligible as well.
Scholarship awards will be awarded up to half the cost of tuition. Scholarship awards are based on financial need, as evidenced by income, assets, Family size, and special circumstances.
Applications and instructions are available for all the scholarships on the AER website at www.aerhq.org
Resources & Forms
Become an AER Unit Representative
Army Community Service (ACS) offers a variety of trainings and opportunities to become a Unit Representative for the Annual Army Emergency Relief (AER) Campaign. Participants can learn the history, purpose and overall information for the AER Campaign. This course focuses on the responsibilities of being a Unit Representative for the Annual AER Campaign.
Gain the knowledge you need to help those in need!
Have you been a victim of unfair or deceptive business practices in our local area? Have you tried to resolve the issue but met with negative results? If so, you should consider filing a consumer complaint through the ACS Financial Readiness Program office.
Any of the following experiences would be considered a Consumer Complaint:
- Misleading advertising
- Improper selling practices
- Non-delivery of goods or services
- Complaints about nonprofit/charitable organizations
- The misuse of personal information and could not resolve the situation with the local agency
Consumer Complaint (pdf) can be submitted through the ACS Financial Readiness Program office. Our office works closely with the JAG office to try and help you solve your issues.
AR 210-7, Personal Commercial Solicitation on Army Installations: http://www.apd.army.mil/pdffiles/r210_7.pdf
DoDD 1344.7-Personal Commercial Solicitation on DoD Installations: http://www.dtic.mil/whs/directives/corres/pdf/134407p.pdf
Military Scams: http://www.consumerfinance.gov
KMC Off-Limits Establishment or Business List: RP_Current_KMC_OFF-LIMITS_List.pdf
Credit Report Assistance
Did you know?
It is recommended to check all three credit reports at least once a year to ensure there are no errors keeping consumers from getting bad credit or best available terms on a loan.
It is highly recommended for consumers to also check their personal report prior to making a major purchase that involves a loan like a house or a car. This process will also protect government issued security clearances.
An annual free credit report can be accessed from www.annualcreditreport.com.
It is also a good idea to review personal credit information regularly to guard against identity theft. Identity theft occurs when someone uses your personal or financial information to commit fraud.
For example, an identity thief may use your information to open a new credit card account in your name. When they do not pay the bills, the delinquent account is reported on your credit report, damaging your ability to get credit in the future and subjecting you to calls from bill collectors.
For more information, visit the Federal Trade Commission's http://www.ftc.gov.
- Employment, Volunteer, & Training Opportunities
Employment Readiness Program (ERP)
The Employment Readiness Program provides information and referral services on employment, education, training, transition, and volunteer opportunities to give Family members the competitive edge needed to secure meaningful employment. ERP offers up-to-date information on available employment opportunities, market and job trends, education, and volunteer resources to help individuals make informed decisions when seeking employment. Services offered by the ERP include classes and seminars related to employment:
- Career exploration
- Resume writing
- Interviewing techniques
- Dressing for success
- Individual career assessment and counseling
Army Volunteer Corps (AVC)
The Army Volunteer Corps plays a crucial role in community involvement and development. Volunteers make a meaningful difference in the lives of Soldiers and their Families every day. Army Volunteer Corps is designed to help you find local volunteering opportunities with organizations that benefit the Army community and allows you to obtain ongoing training and advancement.
The AVC has redefined volunteering within the Army. We embrace existing volunteer programs, unite all volunteers who support Soldiers and Families, including the Active Force, National Guard and Army Reserve, and formalize the Army’s commitment to volunteerism.
No matter where people volunteer in the Army community, they usually want to contribute to Soldiers and their Family members. We recognize this common goal and want to help you find the right opportunity for you.
Volunteering helps your community and helps you as well. When you participate with AVC, you’ll:
- Gain a sense of satisfaction/achievement by meeting challenges
- Learn about the Army, our sister services, and the community
- Acquire new skills and/or expand old ones
- Obtain work experience
- Build new friendships and become a cohesive part of the community
For more information regarding employment, volunteering, or training opportunities please contact your ACS location!
Find Volunteer Opportunities in your community through Army OneSource.
- Family Advocacy Program (FAP)
Family Advocacy Program in Europe (FAP-E)
The FAP-E outreach and prevention program is designed to strengthen and improve the quality of life for our military Families by increasing self-sufficiency, resiliency and community cohesion for active duty, Family members, civilians and retirees. Together with garrison and host nation agencies, FAP-E provides a multitude of programs and services designed to build individual and Family strengths as well as advocate for non-violent communities. The goals of the FAP-E are:
- Leverage individual and Family strengths
- Overcome behaviors that may contribute to Family maltreatment
- Value Family member differences
- Enhance behaviors that foster healthy military lifestyles
FAP-E professionals strive to create command and community awareness of the unique challenges associated with living in Europe, provide information on existing services to eliminate child abuse and domestic violence, and to develop specific educational programs at no cost to active duty. Our services include seminars, workshops, and individualized intervention.
FAP-E is dedicated to helping Soldiers and Families address the unique challenges of military life, living overseas and understanding how unmanaged stress can lead to child abuse and domestic violence. Services focus on prevention, education, prompt reporting, investigation, intervention, and treatment. If you need help, please call your garrison’s Family Advocacy Program for more information.
Domestic Abuse Victim Advocate Program (DAVA)
The Domestic Abuse Victim Advocate (DAVA) provides comprehensive support services to adult victims of domestic abuse including: crisis intervention, safety planning, help obtaining medical treatment for injuries, information on legal rights and proceedings, referral to military and civilian shelters, and other resources.
DAVA’s provide information so clients can make informed choices in reporting an assault and how they choose to proceed. DAVA’s are available to accompany adult clients to medical visits, court proceedings, and other appointments as requested. DAVA’s provide services 24 hours-a-day, 7 days-a-week. Victims are not alone, help and support are available.
New Parent Support Program (NPSP)
The New Parent Support Program is a voluntary program that assists military Families who are pregnant or have children birth through age three years understand the process of delivering a baby overseas and adapt to parenthood in healthy and resilient ways.
The primary focus of NPSP is providing individualized home visitation services in the parent and child’s natural learning environment however services can occur in an office, hospital or community setting. Classes and groups are available which provide information on pregnancy, nutrition, parenting newborns and toddlers, problem solving and coping, discipline issues, social isolation, and military stressors. Services are available outside normal duties hours so working parents can participate.
Each NPSP Home Visitor has a Masters degree in Social Work or a Bachelor of Science in Nursing degree and is Licensed to practice Clinical Social Work, Marriage and Family Therapy, or Nursing in a US state.
For assistance or information on any of these Family Advocacy Program – Europe services, call your garrison Army Community Service (ACS) Family Advocacy Program. You can also call Military OneSource for more information and referrals. Call collect with operator assistance OCONUS: 484-530-5908.
- Violence Prevention and Education
The Family Advocacy Program is dedicated to the prevention, education, prompt reporting, investigation, intervention and treatment of spouse and child abuse. The program provides a variety of services to soldiers and families to enhance their relationship skills and improve their quality of life. This mission is accomplished through a variety of groups, seminars, workshops and counseling and intervention services.
- Emergency Placement Care Program (EPC)
- Victim Advocacy Program (Domestic Violence)
- Sexual Harassment and Assault Response Program (SHARP)
- FAP education and prevention
- New Parent Support Program (NPSP)
- Support groups and enrichment classes
Victim Advocacy Program
The Family Advocacy Program: Victim Advocacy Services Program provides comprehensive assistance and support to victims of domestic abuse and sexual assault, including crisis intervention, safety planning, and assistance in securing medical treatment for injuries, information on legal rights and proceedings, and referral to military and civilian shelters and other resources available to victims. Victim Advocacy services are available 24 hours a day 7 days a week to Soldiers and Family members.
What is Domestic Violence?
Violence is the intentional injury and/or pattern of intentional acts that affect the psychological and physical well being, safety and security of an intimate partner. Domestic abuse essentially involves the misuse of power and exercise of control by one person over another with whom there is or has been an intimate relationship.
Physical Abuse: Occurs when one person uses physical pain or threat of physical force to intimidate another person. Actual physical abuse may involve simple slaps or pushes, or it may involve a full physical beating to include punching, kicking, hair pulling, scratching, spitting on, threatening with a weapon and real physical damage sufficient in some cases which require hospitalization.
Psychological Abuse: Also known as emotional abuse, occurs when one person controls information available to another person so as to manipulate that person’s sense of reality; what is acceptable and what is not acceptable. Psychological abuse often contains strong emotionally manipulative content designed to force the victim to comply with the abuser’s wishes. It may be emotional abuse in this sense when it is designed to cause emotional pain to victims or to “mess with their heads” in attempts to gain compliance and counter any resistance.
Financial Abuse: Can take on many forms, from denying you all access to funds, to making you solely responsible for all finances while handling money irresponsibly him/herself. Money becomes a tool by which the abuser can further control the victim, ensuring financial dependence on the abuser, or shifting the responsibility of keeping a roof over the family’s head onto the victim while simultaneously denying your ability to do so or obstructing you.
Tension Building Phase: Moodiness, sullen, faultfinding and very critical, withdraw affection, isolate partner, belittle partner, make threats
Acute Explosion Phase: Beat partner often severely, rape, attach with weapons, extremely verbally abusive
Honeymoon Phase: Apologizes, cry and beg for forgiveness, promises to get help, to go for counseling, to do “whatever it takes”, send flowers and presents, promise it will never happen again, make up sex
Restricted:Restricted reporting allows a victim of intimate partner violence the option of reporting an incident of violence to the victim advocate, family advocacy program manager or social work services case manager and receive victim advocacy services and medical care without starting a law enforcement investigation or having command involvement. It is intended to give victims the care and support they need and the extra time to make more informed decision regarding reporting to command or law enforcement. A victim has the right to change a restricted report to unrestricted at any time within one year from the initial restricted report.
Unrestricted: Unrestricted reporting involves a victim making a report to the service members command, Family Advocacy program or Law enforcement. The incident will be fully investigated and the victim will have access to victim advocacy services and FAP clinical services.
What can you do to ensure safety?
- If the situation is lethal and you can leave safely, do so
- Contact a victim advocate or local shelter for safety planning and resources
- Seek a civilian or military protective order
- Change locks, add lighting and a possible alarm system or door/window sensors
- Inform family, friends and neighbors of your situation so that they may also keep a look out
- Tell your supervisor and/or school/daycare about your situation so that they may assist
- Always let someone know your whereabouts, be aware of your surroundings
Who do I call for help?
FAP Victim Advocacy (24/7 Domestic Violence Hotline):
- Sexual Harassment/Assault Response Prevention Program (SHARP)
Provides awareness and prevention, training and education, victim advocacy, response, reporting and follow-up for sexual harassment/assault issues. Army policy promotes sensitive care, advocacy, treatment, reporting options for victims of sexual harassment/assault and accountability for those who commit these crimes.
Sexual Harassment Complaints
One-third of sexual assault cases begin as incidents of sexual harassment. As a military community, it is important to address sexual harassment complaints immediately when they occur. The SHARP office will assist in finding the appropriate method for addressing the situation. For military personnel and their family members, the SHARP office can assist in the following areas:
- Guidance on how to address sexual harassment issues
- Formal sexual harassment complaint intake
- Informal sexual harassment case intake
- Advocacy in dealing with sexual harassment
- Referral to other agencies and resources as required
SHARP office provides advocacy services to victims of sexual assault who are in the military and their immediate family members who are over the age of 18. Victim advocates are certified by the Department of Defense through the National Organization Victim Assistance (NOVA) in Alexandria, VA every two years. Installation SHARP victim advocates (VAs) are well trained and highly educated in the social services field. Advocates can provide sexual assault victims assistance in the following areas:
- Sexual Assault Reporting Options
- Safety Planning
- Resources available for sexual assault victims
- Administrative, legal, and medical process in sexual assault cases.
- Accompaniment to administrative, medical, and legal proceedings
- Referral to counseling services.
For further assistance and information on the Army Sexual Harassment/Assault Response & Prevention (SHARP) program call DOD Safe Helpline-Sexual Assault Sexual Assault Support for the DOD Community 1-877-995-5247 Live 1-on-1 help. Confidential. Worldwide 24/7. www.safehelpline.org
USAG Rheinland-Pfalz Sexual Harassment and Assault Response Program (SHARP)
Commercial: +49 (0)631-413-7280
- Family Members with Special Needs (EFMP)
Exceptional Family Member Program (EFMP)
Military Families with a special needs Family member, also known as an Exceptional Family Member (EFM), often require additional help in meeting the EFM’s needs. The Army designed the EFMP to be a comprehensive, coordinated, multi-agency program that provides community support, housing, medical, educational, and personnel services to military Families with an EFM.
The Exceptional Family Member Program (EFMP) is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with a physical, emotional, developmental, or intellectual disorder requiring specialized services so their needs can be considered in the military personnel assignment process.
Family members must be screened and enrolled, if eligible, when the Soldier is on assignment instructions to an OCONUS area for which command sponsorship/Family member travel is authorized, and the Soldier elects to serve the accompanied tour. This screening consists of medical records review for all Family members, and developmental screening for all children 72 months of age and younger.
Soldiers are responsible for keeping their EFMP enrollment current as exceptional Family member (EFM) conditions change or at least every three years, whichever comes first.
Use these resources, tools, and articles to learn more about EFMP and the families it serves.
- Enrollment and Screening Information
- Basic Information (All Branches of Service)
- Army EFMP Basic Information
Special Needs Accommodation Process or now known as the Multi-disciplinary Inclusion Action Team (SNAP/MIAT)
The Special Needs Accommodation Process or now known as the Multi-disciplinary Inclusion Action Team (SNAP/MIAT) is a team established to ensure the most appropriate placement of children with special needs. The team meets to review any new applications for Child, Youth and School Services (CYSS) programs that indicate any possible special needs, review the needs of children already placed in the CYSS program and determine if those needs can be met. Military Members are mandated to enroll in EFMP for most of these conditions and if they are not enrolled, the EFMP Manager will contact the Service Member and suggest that an enrollment screening into EFMP be initiated.
So what is considered a special need?
Basically anything that would requires special attention from a caretaker. It can be illnesses and conditions such as allergies, asthma, attention deficit disorder/attention deficit hyperactivity disorder, diabetes, autism, epilepsy, down’s syndrome, seizure disorder as well as physical challenges, learning disability, sensory impairment (hearing/vision), developmental delays, speech/language impairment, food allergies/intolerances and many more.
The team is comprised of the Exceptional Family Member Program Manager, the Army Public Health Nurse, CYSS Coordinator/CYSS Program Directors, Parent Outreach Coordinator and the Parents/Sponsors/Caregivers. Other appropriate Experts may be able to attend as augmenters if needed/requested. At the meeting the child’s needs are discussed to see if accommodations are necessary and if there are any activity restrictions. Also addressed at the meeting will be the expectations of the service to be provided by the CYSS staff, as well as educational and developmental intervention program information regarding developmental evaluations, and programs and services offered by CYSS.
The goal is to ensure that the child has the very best experience at CYSS and that staff are trained to provide the care that a particular child needs. If your child presents a special need that is new to the staff, they will receive specialized training before your child is entrusted to their care. This training will be in addition to their periodic training that addresses special needs topics that all School Age Care staff receive.
Army EFMP Respite Care
For Active Army and Active Guard and Reserve Families who are responsible for regular care of persons with disabilities, the Exceptional Family Members Program Respite Care Program provides a temporary rest period. Care may be provided in the Family’s home or other settings such as special needs camps and enrichment programs.
The Army EFMP put respite care in place to give eligible Families, especially now with multiple deployments, the opportunity to receive respite care when it’s needed. Families apply for the Respite Care Program at the nearest installation Army Community Service (ACS) EFMP Office.
Eligibility for Respite Care Program is based on EFMP enrollment and the medical or educational condition of the Family member requiring care. Qualifying Families are eligible to receive up to 40 hours of funded EFMP respite care monthly for each certified Family member.
Respite care decreases Family stress, increases Family stability and reduces costly out-of-home placements, thereby contributing to Soldier readiness. Due to increase in mobilization and deployments because of Global War on Terrorism, remaining parent/sponsor has sole responsibility for all Family support needs.
OCONUS, Respite care services can be requested and reviewed by contacting your local ACS EFMP office.
The team is comprised of the Exceptional Family Member Program Manager, the Army Public Health Nurse, CYSS Coordinator/CYSS Program Directors, Parent Outreach Coordinator and the Parents/Sponsors/Caregivers. Other appropriate Experts may be able to attend as augmenters if needed/requested.
Respite Care Information
Army One Source: Exceptional Family Member Respite Care Program
- Support for the Wounded, Ill, or Injured
The Warrior Transition Battalion Europe provides command and control for four Warrior Transition Units serving a 750,000 square mile area. A “triad” consisting of a primary care manager, a nurse case manager, and a squad leader focus on helping each Soldier heal during the Medical Evaluation Board process and return to active duty or assist them return with dignity to civilian life. They provide Mission Command and administrative support to Soldier’s requiring complex care; co-ordinate and synchronize care, treatment, and services through the Triad of Care multidisciplinary team.
Soldier and Family Assistance Center (SFAC)
Soldier and Family Assistance Center services will be tailored and responsive to the needs of the WTU and their Families. Most services will be present in the SFAC location in order to maximize the convenience to the WTs and their Families. Other services requiring less than a full-time presence will be brought forward to the SFAC at designated times. Still other services will be provided through priority off-site appointments coordinated by the SFAC staff. SFAC sites will provide a warm, relaxed environment where Soldiers and their Families can gather to foster physical, spiritual and mental healing.
The services identified to date to be present or coordinated in the SFAC are:
- Entitlement and Benefits Counseling
- Military Personnel Services, such as ID cards
- Educational Services
- Transition/Employment Assistance
- Social services to include financial counseling, stress management, translator coordination and Exceptional Family Member services
- Travel pay for Family members on Invitational Travel Orders (ITO)
- Substance Abuse information and referral for Family members
- Coordination of Legal and Pastoral Services
Contact your local SFAC Representative for more information!
- Survivor Outreach Services (SOS)
Survivor Outreach Services (SOS)
Our Fallen Warriors have paid the ultimate sacrifice. The Army has a commitment to their Families. Families deserve our respect, gratitude and the very best we can provide.
Survivor Outreach Services is a “one” Army program. Regardless of your loved one’s Army component, duty status, location, or manner of death, Survivor Outreach Services Support Coordinators and Financial Counselors are here to provide dedicated outreach and support when, and for as long as you desire.
SOS offers support through:
Benefits Coordinators. No one is ever fully prepared to lose a loved one, which is why we have Benefits Coordinators. Benefit Coordinators are located at the Casualty Assistance Center and are there to assist and guide you as you make the many decisions necessary following the death of a Soldier. Benefits Coordinators help identify your specific benefits and entitlements and ensure you receive what is legally yours. They assist you in completing paperwork and navigating the various agencies Survivors encounter. Benefits Coordinators remain current on changes in the law and have a wealth of information available to support you during this very difficult time.
Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues and basic budgeting. Our Financial Counselors will be there when you need them, for as long as you need them. They are committed to assisting you in creating your financial security and ensuring you receives the necessary information to make sound financial decisions.
Support Coordinators. The Survivor Outreach Services Support Coordinator provides long term support to you and is your link to the Army Family for as long as your desire. Wondering what direction to go in now? Your local Support Coordinator is happy to sit down with you as you journey through this transition by providing direct services as well as information, referrals and recommendations. They can also connect you with support groups, bereavement and financial counselors, as well as help you request copies of documents obtain answers to questions and direct you to additional Survivor resources.
For more information contact your local SOS Support Liaison!
ABOUT THE GOLD STAR AND NEXT OF KIN LAPEL BUTTONS
In 1947, Congress* approved the use of the Gold Star Lapel Button as a way to recognize the families of service members who lose their lives while engaged in action against an enemy of the United States. In 1977, the Army approved issue of the Lapel Button for the Next of Kin of Deceased Personnel to honor those who lose their lives while serving on active duty or while assigned in a Reserve or National Guard unit in a drill status. Issue of the button is retroactive to 29 March 1973."
These small lapel buttons, or pins, as they are commonly called, are normally presented to eligible family members prior to the military funeral service. Although they are less than an inch in size, they are packed with great meaning and emotion. They are not awards. They are symbols of honor. Here is how you can tell them apart.
GOLD STAR LAPEL BUTTON
This symbol consists of a gold star on a purple background, bordered in gold and surrounded by gold laurel leaves. It is designated for eligible survivors of service members who lose their lives during any armed hostilities in which the United States is engaged, dating back to World War I. This includes service members who lose their lives while deployed in support of military operations against the enemy or during an international terrorist attack.
NEXT OF KIN OF DECEASED PERSONNEL LAPEL BUTTON
This symbol consists of a gold star within a circle that commemorates his or her honorable service. The gold star is also surrounded by sprigs of oak that represent the branches of the Armed Forces. It is designated for eligible survivors of service members who lose their lives while serving honorably under circumstances not defined above. This includes service members who lose their lives while assigned to a Reserve or National Guard unit in a drill status. It is authorized for issue retroactive to March 29, 1973.
Who can wear the pin?
The family members entitled to receive and wear these symbols are the widow or widower; each child, stepchild, and child through adoption; each brother, half brother, sister, and half sister; and each of the parents (this includes mother, father, stepmother, stepfather, mother through adoption, father through adoption, and foster parents in loco parentis).
I did not receive a pin, where do I get one?
If you are an eligible family member, but did not receive the lapel button to which you are entitled, you can request one through the National Archives. You can also apply for a replacement should yours ever be lost or damaged. If you would like help applying for a new or replacement Lapel Button, contact Army Survivor Outreach Services.
*The descriptions on this page are intended to provide an overview of the public law governing the distribution of Gold Star lapel buttons. To view the law in its entirety, click here.
For more information on the Gold Star and Next of Kin Lapel Buttons please visit Gold Star and Next of Kin Lapel Buttons information
Symbols of Honor: Blue Star and Gold Star Service Flags
The Blue Star Service Flag
Blue Star Service Flag: Patented by retired Army CPT Robert Queissner in 1917, the Service Flag, also known as a Blue Star Flag or Service Banner, represents a family member serving in the Armed Forces during a time of conflict.
The Gold Star Service Flag
The Gold Star Service Flag: Created in 1918 after President Woodrow Wilson approved a suggestion allowing mothers who lost a child serving in the war to wear a gold gilt star on the traditional black mourning arm band.
Service Flags were officially authorized by Congressional Act 36 U.S.C. 179-182 (1967), the Service Banners are usually displayed in a window of a home where an immediate Family member of a service member resides. Service flags may be displayed for the duration of the conflict.
For more SOS Information, please visit the links below:
- ACS One Stop Shop
The Army Community Service (ACS) One Stop Shop is a center designed to enhance ACS outreach to the Baumholder Military Community. Our friendly subject matter experts are available throughout the week to assist customers with various ACS programs and activities provided within our community, to include:
- ACS Baumholder Information and Referrals
- Relocation Readiness Program
- Family Advocacy Program (FAP)
- Exceptional Family Member Program (EFMP)
- Mobilization & Deployment
- Army Volunteer Corps (AVC)
Our friendly staff is here to help! The ACS One Stop Shop is available to deliver first-class service to our community and is available to help get it done faster. Our facility provides a targeted mission to:
- Assist patrons with setting up ACS program appointments by contacting the main Army Community Service (ACS) location on Clinic Kaserne, Bldg. 8746.
- Provide guidance on the various ACS services and programs offered within the Baumholder Community.
- Fully support the ACS mission to facilitate the commander's ability to provide comprehensive, standardized, coordinated and responsive services that support Soldiers, Department of the Army civilians, and Families regardless of geographical location and to maximize technology and resources, eliminate duplication in service delivery and measure service effectiveness.
Patrons are welcome to stop by the ACS One Stop Shop as you check your mail, visit the Java Café or the VAT Office.
Stop by today!
- Military & Family Life Counseling (MFLC) Program
The Military & Family Life Counseling (MFLC) Program at a glance:
- Provides non-medical short-term, situational problem-solving counseling to Service Members and their Families
- Provides psycho-education to help Service Members and their Families understand the impact of stress, deployments, family reunions following deployments and the stresses of military life
- MFLC services augment existing military support services
- Flexible service delivery (outreach/rotational and on-demand)
- Services can be provided on or off military installations
- Services provided to individuals, couples, families and groups
- Children's Support Program addresses impact of military life on children
- Mandated reporters of child abuse, domestic abuse and other duty-to-warn situations
- Services are otherwise confidential and private, except for duty-to-warn situations
Non-Medical Counseling Services
- Anger management
- Relationship issues
- Productivity at work
- Conflict resolution
- Decision-making skills
- Deployment stress
- Coping skills
- Relocation adjustment
- Sadness, grief and loss
- Building resiliency
- Reintegration warrior to citizen
About Military & Family Life Counselors
- Masters or Ph.D. level licensed clinical counselors
- Work with Families, individuals, couples and children to provide non-medical problem identification and counseling services
- Address relationships, stress management, grief after loss, occupational and other individual and family issues, providing crisis intervention when needed
- Work with existing Military Family Support programs to complement services provided
MFLC is intended to serve all Services and Guard/Reserve components.
Guard/Reserve Component Services
To maximize the support available to Guard and Reserve Service Members while preparing for the issues surrounding pre-deployment, mobilization and post-deployment, the MFLC Program:
- Provides psycho-educational presentations, briefings and counseling support for drill weekends and Family events on a variety of topics, including deployment, mobilization, reunion and reintegration, communication and sadness, grief and loss
- Provides services including educational and counseling services for Families, pre-deployment events for Service Members, deployment presentations for younger audiences, marriage enrichment and stress reactions and coping mechanisms
For more information or to speak to the Military & Family Life Consultant, call:
+49 (0)174-465-6733 (ACS and 5-7 ADA)
+49 (0)152-5158-6700 (ACS and 421st MMB Medical)
+49 (0)152-3652-2147 (ACS and 4th ID)
+49 (0)174-147-6831 (16th Sustainment BDE)
+49 (0)174-147-6841 (16th Sustainment BDE)
- Frequently Asked Questions
1. Are there individual and/or group counseling available?
Army Community Services (ACS) Family Advocacy Program (FAP) does not provide individual or group counseling. Family Advocacy Program-Clinical at Landstuhl Regional Medical Center (LRMC) provides individual and group counseling related to domestic violence and/or child abuse. ACS does offer non clinical individual counseling through the Military and Family Life Consultant (MFLC) program and can be reached at +49 (0)162-490-8625.
2. Where can I find the phone numbers?
Please find our main phone number for Army Community Service (ACS) at the top of this facility page. This phone number will link you directly to our customer support representative and can provide you with direct phone numbers to the various departments within ACS. The phone numbers for the Family Advocacy Program (FAP) can be located within brochures distributed from our facility or listed within the Find-It Guide or by going online to Find-in Guide.
3. Where can I find the email address?
The main Army Community Services (ACS) email address can be accessed by using the "Email Us" button located at the top of this Facility page within the "Hours of Operation" block. This will link you directly to an "Email Submission Form" and then, your email inquiry will be sent directly to the ACS customer support representative for assistance.
4. What are the signs of child abuse and neglect?
Signs of child abuse and neglect may vary from physical to emotional signs/symptoms depending on the situation. However, if you suspect that something is wrong, please call the Reporting Point of Contact (Military Police) for your local Military Installation. For USAG Rheinland-Pfalz, please contact:
Kaiserslautern Military Police:
Commercial: +49 (0)631-536-6060
Baumholder Military Police:
Commercial: +49 (0)6783-6-6256
The family will be connected with Landstuhl Regional Medical Center (LRMC) Family Advocacy Program-Clinical for evaluation and referred to Army Community Services (ACS) for education and support.
5. What are the signs of domestic abuse?
Signs of domestic abuse may vary from physical to emotional signs/symptoms depending on the situation. However, you suspect that something is wrong, please call the Reporting Point of Contact (Military Police) for your local Military Installation. For USAG Rheinland-Pfalz, please contact:
Kaiserslautern Military Police:
Commercial: +49 (0)631-536-6060
Baumholder Military Police:
Commercial: +49 (0)6783-6-6256
6. Do I have to enroll my family member in EFMP?
Service Members with Exceptional Family Members (EFMs) (children and adults) should follow the below guidance to determine eligibility and enrollment process for the Exceptional Family Members Program (EFMP):
(1) Active Army.
(2) The U.S. Army Reserve (USAR) Soldiers in the USAR Active Guard Reserve (AGR) Program. Mobilized and deployed Soldiers are not eligible for enrollment in EFMP.
(3) The Army National Guard (ARNG) AGR personnel serving under authority of 10 USC and 32 USC.
- Completion of DD Form 2792 (Exceptional Family Member Medical Summary) will constitute enrollment in the EFMP for Tri-Service Medical Care (TRICARE) Extended Care Health Option (ECHO) enrollment purposes.
- Participants in the Exceptional Family Members Program (EFMP) are enrolled permanently in the program unless medical or special education needs warrant case closure or the Soldier is separated from the Army. Soldiers are responsible for keeping the medical and/or special education needs documentation current as EFM condition changes or at least every 3 years, whichever comes first.
- Soldiers who are members of the Army Married Couples Program will both enroll in the EFMP when they have a Family member that qualifies. This process will ensure that the assignment manager of each sponsor considers the Family's special needs.
- Department of the Army (DA) civilians will identify dependent children with special education and medically related service needs and Family members with medical needs each time they process for an assignment to a location outside the United States where Family member travel is authorized at Government expense.
7. What jobs are available?
Job opportunities in Europe can be found online at www.usajobs.gov, www.AAFES.com, Civilian Human Resources Agency Europe, DoDEA Europe Human Resources, or www.nafjobs.org. Contracting jobs are another option and a list of contracting companies can be obtained from the Employment Readiness Program (ERP) Manager.
8. What classes are available?
Classes available through Army Community Services (ACS) include financial and budgeting classes, parenting and couples classes, relocating to a new community and host nation classes, family preparedness and readiness, and classes that cater specifically to family life in the military. For a complete list of classes and locations, please contact ACS directly or go to the ACS Facility Page located on the Family and MWR website (Kaiserslautern ACS or Baumholder ACS).
9. Are there Alcoholics Anonymous (AA) classes?
No, Army Community Services (ACS) does not offer Alcoholics Anonymous (AA) classes. AA is an anonymous program not associated directly with the Garrison; however, a list of AA meeting locations can be obtained by contacting the Army Substance Abuse Program (ASAP) at:
Commercial: +49 (0)631-3406-1710
10. What kind of support programs are available?
Army Community Services (ACS) offers a variety of support programs to promote Soldier and Family Fitness. Among the programs of most benefit to overall Soldier and Family Fitness are the Financial Readiness Counseling, Couples Communication, Family Communication, Stress Management, Military Resilience Training (MRT) and programs in support of Exceptional Family Members. Please contact ACS for a full list of available trainings. If you are interested in individual, one-on-one or small group sessions, please partner directly with the ACS subject matter expert for assistance pertaining special topics within the ACS mission. Please contact ACS at the number provided at the top of this page for the appropriate ACS subject matter expert point of contact.